Return and Refund Policy

You can initiate a return within 30 days (natural days) of receiving the item. Returns outside of the 30-day(natural day) return window will not be accepted. Refunds will be applied to your account once the item has been received and inspected through our warehouse.

To qualify for a general return, the item(s):

• Must be in resalable condition
• Must be free from scratches and/or defects
• Must be in the original manufacturer’s box and packaging and be free of writing.
• Must not be missing pieces
• Must not be clearance/liquidations/closeout

To start a return, you can contact us at support@demochic.com. If your return is accepted, we will send you information regarding the return address. Items sent back to us without prior request for return will not be accepted.

You can always contact us for any return question at support@demochic.com.

Exceptions / non-returnable items

Certain types of goods cannot be returned, such as goods that are damaged due to non-quality problems, and goods that affect secondary sales. If you have any questions or concerns about a specific item, please contact us.

Exchanges

The exchange will be considered as return and re-purchase. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refund policy

If the customer is not satisfied with the product, the customer can apply for a refund, return, or exchange.

Customers can return the product for a refund or exchange within 30 days(natural day).

If the customer needs to return the product for a refund, please do not unpack the product, keep it in the same packaging as when it was received.

1.When Demochic Pays For Return Shipping – Demochic will pay for the cost of return shipping if the reason for return was the result of OUR error. Examples of instances may include:

• Item arrived defective
• We shipped out the wrong item
• We shipped it to the wrong address
• We shipped a duplicate order
• Item malfunctioned during the 30-day returns period

IMPORTANT: For items that arrive damaged or are defective, You must provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back. If a customer claims an item is defective/damaged, the customer must contact our after-sales service team by emailing at support@demochic.com and provide proof prior to return, with no exceptions.

Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund.

2.When the Customer Pays For Return Shipping – In the case of a return due to the customer's error, return shipping is the customer's responsibility and shipping charges are paid by the customer. Fees vary by region. Pre-paid return shipping labels are not provided in these instances. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Examples of these customer returns may include:

• Buyers Remorse (“Not satisfied with performance”, “Item doesn’t fit me correctly”, “Item doesn’t meet my expectations”, “I tried it, but I want something else”, etc)
• No Reason / No Longer Want
• Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
• Order Cancellation after the item already shipped out, even if you have not yet received the item
• The customer bought the wrong one
• The customer accidentally bought too many
• The customer accidentally provided the wrong shipping address

After the 30-day return period, the Return and Refund Policy does not apply if the item is faulty. The time for a return refund is 30 days (natural day).

Customers need to proactively contact the after-sales service team, obtain a return address, and contact the courier company to send the product back to us.

Once we have received the product and no any problem, we would notify you within 2 business days and let you know if your refund has been approved. If approved, refund will be automatically returned by original payment method. Depending on the bank or credit card company, your refund is usually available within 2 business days, please check your account then. For returns, no handling fee is required.

Return address:

For the return address, please contact our after-sales service team: support@demochic.com, and don't return the item to the address listed on our website. The return address will be provided via email after the application is submitted.

 

Company Name: Chengdu Lemon Zoe Trading Co., Ltd.
Company Address: 35-1, Section 1, Hongxing Road, Jinjiang District, Chengdu City, Sichuan Province
Mail: support@demochic.com
Phone: +86 13438021560