FAQs

1. What payment methods do you accept?

We support the following payment method: PayPal, VISA, VISA(Electron), Mastercard, Maestro, American Express, Discover, JCB, Diners Club.

2. How to check the shipment information of an order?

After the order is shipped, you will have a tracking number, and you will be able to track the package on the tracking tool of the logistics company. We will send the tracking number to your email. Usually you can track it on www.17track.net.

3. How long does it take to ship the product?

Order processing time: 2-3 business days.

Shipping time:

	Standard	Express
Shipping time	18-23 business days	6-8 business days
Shipping cost	$16 on orders under $70； Free shipping on orders of $70 or more	$30
Shipping area	the United States	the United States

Total Delivery Time = Processing Time + Shipping Time (depending on your location) 

Please Note: Shipments may be delayed in special circumstances, such as during official public holidays.

Please refer to the Shipping Policy for specific policies.

4. If I buy a standard product and return it, how long will it take to receive a refund?

Your refund is usually available within two business days, depending on the bank or credit card company.

5. Do I need to pay customs fees and import duties for my order?

No, customs fees and import taxes are borne by us and do not need to be paid by customers.

6. Can I cancel my order?

We can only process cancellations for orders that have not yet been shipped. Please email us at support@demochic.com with your order details we will cancel your order and provide a full refund.

Once an order is in shipped status, we cannot cancel the order.

7. I need to change my order information, what should I do?

You can make changes to your order information within the first 12 hours if the order has not been sent out yet.

Please email us (support@demochic.com) or use our contact page to get in touch.

 

Company Name: Chengdu Lemon Zoe Trading Co., Ltd.
Company Address: 35-1, Section 1, Hongxing Road, Jinjiang District, Chengdu City, Sichuan Province
Mail: support@demochic.com
Phone: +86 13438021560